Question 1

Is my patient data secure with MedGlow?

Accepted Answer

Absolutely. MedGlow is HIPAA compliant with enterprise-grade security. All patient photos and data are encrypted at rest and in transit using 256-bit AES encryption. We also offer a Business Associate Agreement (BAA) for enterprise customers, and we never share or sell patient data.

Question 2

How accurate are the AI-generated previews?

Accepted Answer

Our AI previews are designed to show realistic potential outcomes based on the treatment type and intensity you select. While individual results may vary, our previews help set appropriate patient expectations. The AI has been trained on thousands of real treatment outcomes to ensure accuracy.

Question 3

Can I cancel my subscription at any time?

Accepted Answer

Yes, you can cancel your subscription at any time with no cancellation fees. Your access will continue until the end of your current billing period. We also offer a 14-day free trial so you can try MedGlow risk-free before committing.

Question 4

What treatments can MedGlow preview?

Accepted Answer

MedGlow supports previews for a wide range of cosmetic treatments including lip fillers, Botox and neuromodulators, cheek and chin fillers, rhinoplasty visualization, and various skin treatments. We're constantly adding new treatment types based on customer feedback.

Question 5

How does the social media integration work?

Accepted Answer

MedGlow connects directly to your Instagram, Facebook, and LinkedIn business accounts. You can create before/after content, add your branding, and schedule posts directly from the platform. Our content studio helps you create professional marketing materials in minutes.

Question 6

Can multiple team members use one account?

Accepted Answer

Yes! Depending on your plan, you can add multiple team members with different permission levels. Starter plans include 2 team members, Professional plans include 10, and Enterprise plans have unlimited team members with role-based access control.

Question 7

Do you offer training and support?

Accepted Answer

We provide comprehensive onboarding for all new customers including video tutorials, documentation, and live training sessions. Professional and Enterprise customers get priority support with faster response times, and Enterprise customers have access to dedicated account managers.

Question 8

Is there a limit on how many previews I can generate?

Accepted Answer

Each plan includes a monthly allocation of AI previews: Starter (50/month), Professional (200/month), and Enterprise (1,000/month). You can upgrade your plan at any time if you need more capacity. Unused previews don't roll over to the next month.

Question 9

Can I embed the preview tool on my clinic's website?

Accepted Answer

Yes! MedGlow includes an embeddable patient widget that you can add to your website. This allows patients to upload photos and request previews directly, with leads automatically captured in your dashboard. Custom branding is available on Professional and Enterprise plans.

Question 10

What's included in the free trial?

Accepted Answer

The 14-day free trial includes full access to all features of your selected plan. No credit card is required to start. You'll have access to AI previews, the content studio, lead capture, and all other features to thoroughly evaluate MedGlow for your practice.

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