Question 1

Is my patient data secure with MedGlow?

Accepted Answer

Patient photos are encrypted in transit, stored under unguessable URLs, and automatically deleted after a retention window. We never sell or share patient data, and every AI preview is clearly labeled as a simulation.

Question 2

How accurate are the AI-generated previews?

Accepted Answer

Previews are generated by a modern image model tuned for conservative, realistic edits. They are illustrative simulations — not a guarantee of results — and every image carries a visible disclaimer. We deliberately undersell rather than oversell outcomes.

Question 3

Can I cancel my subscription at any time?

Accepted Answer

Yes, you can cancel your subscription at any time with no cancellation fees. Your access will continue until the end of your current billing period. We also offer a 14-day free trial so you can try MedGlow risk-free before committing.

Question 4

What treatments can MedGlow preview?

Accepted Answer

MedGlow currently previews lip fillers, Botox and neuromodulators, cheek contouring, rhinoplasty visualization, and facelift outcomes. We add new treatment types based on customer feedback.

Question 5

How does the social media integration work?

Accepted Answer

You can export branded, watermarked before/after content sized for Instagram, Facebook, and LinkedIn in one click. Direct scheduling and auto-posting are on our near-term roadmap.

Question 6

Can multiple team members use one account?

Accepted Answer

Yes! Depending on your plan, you can add multiple team members with different permission levels. Starter plans include 2 team members, Professional plans include 10, and Enterprise plans have unlimited team members with role-based access control.

Question 7

Do you offer training and support?

Accepted Answer

Every customer gets guided onboarding and email support from the team that builds the product. Professional and Enterprise customers get priority response times.

Question 8

Is there a limit on how many previews I can generate?

Accepted Answer

Each plan includes a monthly allocation of AI previews: Starter (50/month), Professional (200/month), and Enterprise (1,000/month). You can upgrade your plan at any time if you need more capacity. Unused previews don't roll over to the next month.

Question 9

Can I embed the preview tool on my clinic's website?

Accepted Answer

Yes! MedGlow includes an embeddable patient widget that you can add to your website with a copy-paste snippet. Patients try a preview, and their contact details land in your dashboard with an instant email alert. The widget carries your clinic's branding.

Question 10

What's included in the free trial?

Accepted Answer

The 14-day free trial includes full access to your selected plan: AI previews, the website widget, lead capture, and branded content export — everything you need to evaluate MedGlow for your practice.

We're Here to Help

Email Us

Book a Demo

Business Hours

Additional Support

Founder-Direct Support

Priority Support